zbzbet Privacy Policy
Your personal information is our highest priority. In this policy, we explain how zbzbet collects, uses, and protects your information.
Introduction and Scope
zbzbet ("we", "our", "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains in detail how your personal information is collected, for what purposes it is used, with whom it is shared, and how it is kept secure.
This Policy applies to our website, mobile version, and all associated services. By using zbzbet's services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy may be updated from time to time. We will notify you through the website of any significant changes. The latest version will always be available on this page.
Information We Collect
zbzbet collects user information through various methods. Below is an outline of what types of information we collect and under what circumstances they are collected.
2.1 — Information Provided Directly
When you register, log in, or contact us, the following information may be collected:
- Full name and date of birth (for age verification — users aged 21 and above only)
- Email address and mobile number
- Payment account details (bKash, Nagad, Rocket, Upay)
- Identity verification documents (required during the KYC process)
- Contact information provided via live chat or email
2.2 — Automatically Collected Information
When you use our platform, the following information may be automatically recorded:
- IP address and device type
- Browser type and operating system
- Date and time of page visits
- Referral URL and session duration
- Information obtained from cookies and similar tracking technologies
2.3 — Transaction-Related Information
To manage financial transactions, we retain:
- Deposit and withdrawal amounts and dates
- Payment method identifier (last digits of account number)
- Records of bonus and promotion usage
- Gaming activity history
Purpose of Information Use
zbzbet uses collected information only for lawful and specific purposes. The main purposes are described in detail in the table below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, security verification, and account protection | Performance of contract |
| Payment Processing | Deposits and withdrawals via bKash, Nagad, Rocket, and Upay | Performance of contract |
| Identity Verification (KYC) | Fraud prevention and age verification (ensuring users are 21 and above) | Legal obligation |
| Customer Support | Providing assistance via live chat and email | Legitimate interest |
| Platform Improvement | Analyzing data to improve the user experience | Legitimate interest |
| Security and Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest and legal obligation |
| Responsible Gaming | Identifying addiction risk and providing relevant support | Legitimate interest |
Sharing Information with Third Parties
zbzbet never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:
4.1 — Service Providers
We engage trusted third-party organisations for payment processing, maintenance of technical infrastructure, and operation of gaming software. These organisations are granted access only to the information necessary to carry out specific tasks, and they operate under strict confidentiality agreements.
4.2 — Legal Authorities
We may be required to provide necessary information in response to legal obligations, court orders, or legitimate requests from government authorities. This also applies in the interest of protecting us or other users.
4.3 — Fraud Prevention
In cases of suspected fraudulent activity or money laundering, we may share information with the relevant authorities. This is essential for the safety of all users.
- We never sell your information to third parties for marketing purposes
- Agreements are signed before sharing information with any third party
- Appropriate safeguards are ensured for international data transfers
Cookies and Tracking Technologies
zbzbet uses cookies and similar tracking technologies on our website. These help improve your browsing experience and ensure the platform functions correctly.
5.1 — Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and the core functionality of the platform.
- Functional Cookies: Save your preferences and settings to ensure a better experience on future visits.
- Analytics Cookies: Help analyse website traffic and improve the quality of our services.
- Session Cookies: Automatically deleted when the browser is closed.
5.2 — Cookie Controls
You can disable or delete cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core features of our platform from working correctly, such as the login and payment services.
Data Security Measures
zbzbet adopts industry-standard technical and administrative measures to ensure the security of your personal information. The key elements of our security framework are as follows:
- SSL (Secure Socket Layer) encryption — used for all data transmissions
- Application of strong encryption protocols when storing sensitive information
- Regular security audits and vulnerability assessments
- Strict access controls for staff — only authorised personnel can access data
- Firewalls and intrusion detection systems are kept active
- Implementation of data backup and disaster recovery plans
- Automatic alert systems for suspicious login attempts
We acknowledge, however, that transmitting information over the internet is not entirely risk-free. We are committed to ensuring the highest level of protection, but we are not liable for any security breach caused by factors beyond our control.
Data Retention Period
zbzbet retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal obligations.
- Account Information: Retained for the entire period the account is active and, after closure, for an additional period in accordance with regulatory guidelines.
- Financial Transaction Records: Retained for an extended period in accordance with legal and regulatory requirements.
- KYC Documents: Retained until the applicable legal period after completion of identity verification.
- Communication Records: Retained for a reasonable period for the purpose of improving customer service quality and resolving disputes.
- Analytics Data: May be retained indefinitely after being converted to anonymous form.
Once the retention period expires, we securely delete or anonymise the data.
Your Data Rights
zbzbet respects your data protection rights. As a user of our platform, you enjoy the following rights:
8.1 — Right of Access
You may request a copy of your personal information held by us at any time.
8.2 — Right to Rectification
If there are any inaccuracies or incomplete details in your information, you may request a correction. Contact us directly via live chat or email.
8.3 — Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 — Right to Object to Processing
You may object at any time to marketing communications or profiling. We will process such requests as quickly as possible.
8.5 — Right to Data Portability
Where applicable, you may request to receive your information in a structured, commonly used format.
To exercise these rights, please contact us:
Protection of Minors' Data
zbzbet strictly refrains from providing services to persons under the age of 21. Our platform is operated for adults only.
An age verification process is completed at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and securely delete all associated information.
Third-Party Services & Limitations
Our platform integrates services from gaming software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other companies. These companies have their own privacy policies, and zbzbet is not responsible for their data collection and management practices.
We recommend that you read the privacy policies of these third-party services before using them.
- Payment partners (bKash, Nagad, Rocket, Upay) manage data according to their own policies
- Gaming software providers may collect gameplay data independently
- Analytics tools operate under their own separate privacy policies
Policy Changes & Updates
zbzbet reserves the right to amend this privacy policy from time to time. The policy may change due to changes in business operations, new legal requirements, or technological developments.
For significant changes, we will notify you in the following ways:
- Publishing a prominent notice on the website
- Sending a notification to your registered email address
- Clearly stating the effective date of the change
If you continue to use our services after any changes, you will be considered to have accepted the revised policy. If you have any questions about changes to the policy, please contact our support team.
Contact & Complaint Resolution
If you have any questions, comments, or complaints about this privacy policy, please contact us. zbzbet's dedicated support team provides assistance in Bengali seven days a week, 24 hours a day.
You can reach us through the following channels:
- 24/7 Live Chat — via the support section of the website
- Email: [email protected]
We aim to process all privacy-related requests as quickly as possible, generally within 30 business days. For complex requests, additional time may be required, in which case we will notify you.
For more information, see our About Us, Terms & Conditions, and Responsible Gaming pages.